Dario was extremely helpful when buying the hot tub and went above and beyond to accommodate our needs. Lee came to fit the hot tub a week after ordering and was fabulous, came up with solutions quickly enabling us to get the hot tub into our garden. Bradley and Dean were also great and managed to drive the hot tub successfully on wheels through all sorts of angles! Great service by all involved. Would highly recommend. Can't wait to now get in for a dip.”
Liz Lucraft – Antigua Hot Tub
“After doing a huge amount of research into Swim Spas over a year or so I stumbled across the Hot Tub and Swim Spa Company after a dew dealers failed to even answer their telephone. Thank goodness for the lack of service from the others as Christina, Theo and all the staff at the Hot Tub and Swim Spa Company have been brilliant. So knowledgeable and enthusiastic - I wish I could bottle it...... they clearly love what they do and know an awful lot about their products. We had to make a few changes to our schedule as other tradesman had delayed us in our garden project, the Hot Tub and Swim Spa Company were very accommodating with a 'can do' attitude. We are very happy with our Swim Spa and the kids (and many of their friends) love it. Thanks to everyone.”
Alison Khalique – 12ft AquaPlay Swim spa"
“Just wanted to say massive "Thank you!" to everyone at the company for helping us turn our long held dream of owning a hot tub into reality. We especially enjoyed the fact that everything was taken care of by their wonderful team - from building the base and electrical work to installing and setting it up - all we had to do was sit back and relax. They even made it look easy - the hallmark of true professionals. I can wholeheartedly recommend them to anyone.”
Diana Stoimenova – Hydropool Serenity 6000
“Contacted Lee as we needed our hot tub moving to our new property, they did such a great job installing when we originally brought it (had to crane it over our town house into our back garden) that we wanted piece of mind. Lee surveyed both our new and existing properties, nothing was to much trouble and arranged to have the HT removed the day before we moved to cut down the stress on the day and also worked around our removal team to install the HT. Would recommend these guys to anyone, cut the stress out of what was quite a nerve racking procedure, especially as we was craning over our house which we was due to move out of. Thanks for a great job!”
David Flett – Antigua Hot tub
“I was recommended to the Hot Tub & Swim Spa company by a friend, after having researched other companies who weren't so great. I went to their showroom & met Christina & was really impressed by her knowledge & enthusiasm, but also with her ability to listen. Really professional! A year has passed & I can also vouch for all the members of the team (especially Lee). A great company with tremendous after-sales assistance.Everyone is so helpful & polite & I couldn't be happier! Good luck for the future!”
Barry Neiman – Hydropool Self-Cleaning 575 Gold
“Brilliant service from all the team. Christina was very helpful and helped us choose the right spa for us. Lee came and surveyed the garden and advised exactly what we needed on installation day. The were great and installed in the pouring rain, explained all the chemicals and made it seem nice and easy. An all round great experience buying our spa Highly recommend them”
Roz Woodall – Antigua Hot tub
“We purchased a hot tub from Christina, Theo and the team nearly two years ago. We originally purchased it after I had major back surgery for hydrotherapy!! Since we've had it, it's been simply brilliant. We go in it in all weathers (have canopy), on our own or with friends. It's relaxing especially after a hard day at work. Christina and Theo are brilliant to deal with. Easy, relaxed, yet professional and they know their stuff!! I have no hesitation in recommending these guys. I did do alot of research with other companies before purchasing a tub, and I can honestly say these are definately the best!! It helps that they actually know what they are talking about!”
Alison Louise Hallet – Hydropool Serenity 5
“Extremely lovely professional team, it was a pleasure doing business with The hot tub and swim spa company! Theo and Christina are such warm friendly people and go above and beyond with customer care. We absolutely love our tub it's great for all the back problems my partner and I have which was the point of getting it. It's so relaxing and de stressing for the body highly recommended!! Thanks Gill and all the guys for your brilliant customer service!”
Natalie Ann-Marie Heap – Hydropool Self-Cleaning 395 Champagne Edition
“I bought a 1400 litre hot-tub last summer and it's been nothing but superb service (even after you get it). The 59 jets, 5-seater is costing £32 running costs each month, used two or three times a week for around an hour a time. Christina, who runs the place does exactly what she says on the tin. Very pleased and relaxed.”
Rick Kelsey – Antigua Hot tub
“Our experience from the beginning to the end has been nothing but fantastic. Christina was our first point of contact and was a mind of information and is very passionate about the products she sells, a pleasure to deal with. On installation day the whole team were fantastic. A big thank you to Theo, Lee and the rest of the team for managing to get the hot tub down the slightly narrow side entrance without causing any damage. The Self Cleaning Hydropool Hot Tub is sitting beautiful inside our Bespoke Riviera which we first saw at the showroom and looks stunning. Our spa is serviced and maintained by the HTSS and this is an invaluable service. Lee has just given our tub its first service and once again a pleasure to have around and great job done. I would certainly recommend the HTSS to friends and family.” Tracey Turner – Hydropool Self-Cleaning 670 Anniversary Edition & Bespoke Riviera Enclosure
“Fab service and after care thanks Gill and Lee, we love out tub and spending lots of family time in there X”
Fiona Holmes – Hydropool Self-Cleaning 670
“The Hot Tub and Spa company have made owning and using a spa so simple, from the helpful advice to the friendly staff, I'm very happy we decided to buy from this company”
Frank Strachan – Hydropool Self-Cleaning 495 Platinum
“Got a very good deal on a tub at the south of England show. Was installed less than 3 weeks later and we are loving it. Staff very friendly and installation went smoothly.”
Colin Watkins – Hydropool Self-Cleaning 670
“Very good service, lovely Hydropool , friendly helpful staff”
“Lee came and serviced our spa. For one it is not raining!! Whatever the weather he does a great job”
Kathryn Hughes - Hydropool serenity 4000
“Great company, Christina was fantastic, listened to all of my needs. Installation was excellent. Special thanks to Lee. Top marks!!!”
James Baker – Hydropool Self-Cleaning 700
“Excellent service !Right from installation, maintenance and service!!”
Kalpana Rao – Hydropool Self-Cleaning 575 Platinum
“We popped in just to have a look round and ended up buying a hot tub! I can honestly say it is one of the best purchases we have ever made. My husband who thought it would be a 5 minute wonder uses it the most. It is great for family time as no distractions from iPads or television . We have had our one for two years and absolutely love it. The company was great. Installation was very thorough and they made sure we understood everything before they left. We use it all year round and would not be without it.”
Sarah Lewis Kasap – Weekender Hot tub
“Lee was fantastic. Christina was lovely and we loved the Prosecco...Everyone is very friendly, has been a great experience.”
“My Hydropool Serenity Hot Tub is magical! Not being the youngest of shoppers!! I was hesitant of investigating an installation; I need not have been..... I was approached with respect and courtesy by Daryl, who continued in the same vein answering my questions knowledgeably and constructively, without sales pressure, throughout my visit. The excellent service didn't stop after placing my order either; I was updated regularly regarding anticipated delivery date, installation, and post installation use. The Showroom Team too, when I went to ensure my chemical needs and application were correct, reflected the same high levels of professionalism. Thank you for a first class Product supported by a first class Company.”
Gill Ridges – Hydropool Serenity 5000 Gold
“Have dealt with them for 8 years. Have had a consistently excellent service all the way through from admin , sales to service. Have particularly appreciated a named personnel ( Lee Sperring) who comes in to service the hot tub on a regular basis. Polite, flexible appointments, efficient and very professional at all times. Service contracts and replacement parts are reasonably priced . Particular mention too about the friendly service provided by Gill in service department and Christina and Theo in sales who have looked after us well over the years . Much appreciated.”
Bhargawa Vasudaven – Hydropool Self-Cleaning 575 & gazebo
“I purchased a hot tub and gazebo in Aug 2014. They handled everything from making the concrete base, craning the hot tub into the garden, installing everything and after care. We did have quite a few problems along the way but all was handled well and they did everything they could to fix the issues. I still get my chemicals from them and they're always super helpful. Friendly, professional and knowledgable team. I love my hot tub, so many fabulous evenings with friends sipping cocktails into the early hours!”
Laura Acland – Hydropool Self-Cleaning 700
““We recently had a vist by your engineer Bradley to fix a problem with our slat covering of the pool.It was such a pleasure to meet him after eight years.He had come with Theo to fit our slat covering. I was really pleased by his pleasant mannerism and efficient proffessional service. We certainly look forwrd to seeing him again when welcomes to fit the copping slithers. Best wishes to him”
Hansi Patel – Swimming pool and slatted cover
“We got our 14ft Swim Spa Last summer from these guys and we absolutely love it - we use it even more than we expected and has become the focal point whenever anyone is around. Daryl, who looks after all the after care products at their Ruxley showroom has also been exceptionally knowledgeable and helpful whenever I've had any questions or problems with anything. A slightly slower installation and delivery than expected but it was all well worth the wait! Looks superb. Wish we'd done it years ago.”
Mark Bourdeaux – Hydropool Self-Cleaning 17ft AquaTrainer Swim Spa
“Amazing product and fantastic aftersales service. Loved the service and non-pushy sale from Christina and Gill. It's been a long time since I bought from such a fun business - they really seem to love what they do. We bought a SelfCleaning Hydropool 670 and we (my wife and I) absolutely love it - all my pains and aches are reduced and particularly loved lolling around in it during the recent warm evenings.
Christina has been really helpful on the phone talking me through the chemicals and cleaning products after we had a big 40th party and the water seemed impossible to revert - but we got there in the end with some great guidance. Brad was excellent at install as well - really helpful, cheery and left everything in the garden the way he found it. Great team.
My goodness, having read a few of the reviews below, I am pretty surprised. Yes, if (as you were probably told during your sale as we were) that if you have hard water or wear loads of fake tan, make up, hair gels etc, your water is going to be hard to manage! Self-clean isn't a silver bullet to sit around and expect it all to happen magically! That's a bit like driving your car for 10 years and wondering why the tyres are bald and there is no oil There is no way this is anything less than 5 stars. I review on tripadvisor about 10 times a year and i always laugh and those people who give 1 star reviews - oh well, can't please some grumpy misery guts, can you?”
Toby Francis – Hydropool Self-Cleaning 670
“What a lovely layout to be able to see all the different tubs & spas. Really impressed with the swim spa, but don't think it would fit in my garden! Staff were great, very knowledgeable.”
“We purchased our tub from Christina about 4 years ago and the service per-sale was excellent. Christina is a very friendly and helpful lady and seriously knows her products which is good. Since then we have had the tub serviced on a service contract with them and Tom and Lee, the service engineers are polite, professional and again really know what they are talking about. I would recommend anyone who is looking at a tub to look t this company. Hydropool is a top quality product and the team at The Hot tub and swim spa co's are more like friends now in our dealings over the last 4 or so years”
Diane Harrison-Jarrett – Hydropool Self-Cleaning 675
“Excellent service, very friendly and informative with no hard sale. delivery and installation was hassle free. Have been using hot tub for over 2 years with no issues. Would definitely recommend buying from the Hot Tub and swim spa company at Ruxley”
Mark Kasap – Weekender hot tub
“Fantastic service, friendly and professional from sales to install. Would recommend to anyone looking to buy a hot tub. Thanks to Daryl, Lee and the team!”
Gareth Cross – Hydropool Serenity 5000
“Great product and, thanks to Lee and his team, great and friendly service. If you're going to get a hot tub, get it from these guys.”
Michael Elms – Hydropool Self-Cleaning 459 Platinum
“Theo and Gil were great throughout the sales process, taking extra account of our needs for a hydrotherapy swim spa. The team team delivered it on time - to the delight of the whole road! - and the installation/handover was very professional by Lee and Tom. Ewan did excellent work building the cabin. The Hydropool is excellent and we are enjoying it immensely!”
David Barefoot – Hydropool Self-Cleaning 14ft AquaSport Swim Spa
Wow!! We are very impressed with the service we have received from everyone in the company! Gil was really fantastic helping us decide which spa would suit our family best, Theo was most helpful whilst performing a site visit and Lee has done an amazing job fitting the spa and explaining how to use it! Would highly recommended this company for all your spa and pool needs! All the staff are extremely polite, friendly and helpful!"
Cat Haven – Hydropool Self-Cleaning 770
I researched the market and found that the Hydropool swim spa product range looked like an excellent quality product. I did not just want a swim spa, I wanted a one stop shop to do my complete project including sinking my swim spa. After researching the market, The Hot Tub and Swim Spa company came out and provided me with a fixed price, end- to- end quotation, including all my ground works and electrics. The ground works and electrics were a fraction of the quotations from other companies and you seem to be the only company who can do it all under one roof! As I would have one person to deal with on every aspect of the project and the quality of the product seemed excellent, I chose to go with the Hot Tub and Swim Spa Company. On reflection, The Hot Tub and Swim Spa Company gave me the best technical advice, provided me with a one stop shop with a very competitive groundwork and electric cost. My landscaper confirmed this to me. So overall, lower total project costs with better level of service.
Peter Lundie – AquaTrainer 19 foot FX
Dear Theo and Christina
We are very happy with the pool and I'm using it most days, even twice a day. The pool has added a new dimension to the garden. I love laying in the water star gazing!
James and Jill Armstrong, 17 foot Hydropool AquaSport swim spa
This is just a short note to say thank you. Your boys did a really good job on our swim spa and we will be using your services in the future
Val & Terry Adams, 14 foot AquaSport
Many thanks, Theo and the team. May I say we are greatly enjoying both the swim spa and hot tub and they and the cabin have been much admired!
- Roderick & Susie Banks, 19 foot DTfx swim spa and bespoke cabin
We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company.
- Barry and Tracey Eglinton, 14 foot AquaTrainer
As a proerpty developer we really saw added value in the Self Cleaning swim spas. They really work! We will be suing these in all our furture properties.
Nino Labate, 19 foot DTfx swim spa
We have been dealing with Theo & Christina from the Hot Tub and Swim Spa Co's for a few years now, when we first looked a purchasing a hot tub. We did not actually become customers for 3 years but during that time we remained in contact periodically. They were extremely friendly and knowledgeable from the outset and the pre-sales service was second to none, friendly and not at all pushy. We are delighted that we have finally become customers of theirs and proud owners of a Hydropool Hot Tub, which is truly fantastic. The delivery and installation team were a good bunch of guys, again very friendly and knowledgeable. And the post sales to date has been excellent. Theo and Christina are such lovely people to do business with that we feel we are more friends now and it was a pleasure to give them all our hard earned money for our tub. If you are considering a hot tub, sauna or swim spa and good old fashioned customer service is important to you, then look no further than the Hot Tub and Swim Spa Company.
Diane & Mike Harrison-Jarrett - Self Cleaning 670
We just purchased the Rivera Pavilion complete with Spa from The Hot Tub and Swim Spa Co, really pleased with the end result, the Pavilion looks and feels quality and the Spa is relaxing and even better of a night time with colour changing lights. We had the pleasure in dealing with Christina, never pushy and always informative and I never felt like I was being given the hard sell, the workman worked tirelessly to get the Pavilion built in 2 days, the commissioning of the hot tub was also informative and simple. The knowledge of knowing they are only a phone call away with any problems or advice is comforting, I’ll look forward to seeing Christina and the team when visiting the show room again for the chemicals needed for the hot tub, all in all a great end to end experience and one I would recommend to anyone wanting that something a bit special.
Ross & Cathy Francis - Riviera Pavilion & Serenity 5000
Having had a bad experience with another company, I decided to go to the team at Hot Tub & Swim Spa Company. From the moment I began speaking with them I knew I had made the right choice. They were incredibly diligent and listened to my needs, giving me their honest opinions and in so doing helping me to design the bespoke hot tub of my dreams.
The finished article is really amazing and all the customisation proposed by the team has met and exceeded my expectations.
Lastly the level of after service has been exemplary also and I feel that I am as an important customer now as I was when I first enquired about a bespoke tub.
Alex Geddes – Bespoke tiled hot tub
Just wanted to extend our thanks to you and all your team for the superb job they did installing the hot tub.
I have to say it was a sight to behold when the men were craning the tub over the house!!! Did not know whether I was excited or nervous!!! but they all worked really well together & were great guys ( they have obviously done that before, many times no doubt!!)
Anyway, sure we will be back again for maybe more products. But in the meantime Thank You all once again for the great & professional service we have received from you all.
My eldest daughter has already planned a pool & spa party this Friday for about 45 school friends !!!! Wish me luck!!!!!!!!!!!!!!!!!!!!!
Clare & Gerard Keenan - Self Cleaning 700 & Safety Cover for existing swimming pool
5 years on and still amazed by the professional service we receive. Staff members always friendly and helpful no jobs ever too much. Hot Tub and Swim Spa have provided us 100% satisfaction in all items purchased from hot tubs to saunas to our amazing swimming pool all of which are also maintained. Fantastic find and won't be letting them go!
Nick and Anne Marie Casson - Self Cleaning 700
Dear Hot Tub and Swim Spa Company,
First of all, thank you very much for the heavenly experience of the hydro-pool which you helped us choose. Our son loves the lights, my husband enjoys the ‘Captain seat’ and the adjustable jet powers, and I love to lay down and watch the sky at night. We have never felt so relaxed in our own back garden before.
Secondly, we would like to praise you friendly and kind assistance all the way through our purchasing experience. We have been considering to buy a hot tub for a long time and found your company through the internet and by driving past when shopping in the area. From the first time we walked in, and spoke to you, we knew we are in good hands, and you continued to make us feel this way all the way through and beyond.
I would like to say that your customer sales care and after sales care is exceptional. You are always ready to help and answer questions. You never made us feel rushed and you were always happy to explain things in great details. Your expert recommendations regards to ‘chemical care’ and ‘easy clean’ made us feel at ease, when it come to the ‘ science lab’ part of caring for the hydro-pool. Your engineers are also very patient and helpful as they were also happy to explain things over several times.
Finally, the hydro-pool is proposed to be used with several young disabled children from Dartford and near by areas. We are sure the experience of the relaxing warm water with help them feel better both physically and mentally. We are going to keep you informed about the success of the hydrotherapy service. We will highly recommend your company to both professional in the special needs field, friends and family for outstanding professional pool and spa advice and fantastic customer care.
BIG THANK YOU !!!!!
Judit Sebok-Rose – Hydropool Serenity 4000
I just wanted to drop a note to you and the team on the exceptional sales and installation service we’ve received from The Hot Tub and Swim Spa Company.
Being an existing spa user for the last 10 years we recently came into a fortunate position of being able to upgrade, today the market continues to be full of many makes and different offerings. We decided to visit Ruxley, The Hot Tub and Swim Spa Company as this was the closest outlet to our home address, I’d also done a lot of research on the Hydropool spas and their excellent benefits. From the minute we walked into the showroom and to the time we secured out new spa we’d received a warm welcome and exceptional service, well done team.
Installation day went very smoothly, both Tony and Tom are an absolute credit your company and pivotal to the success of the team. Throughout the entire day great care and professionalism was taken to ensure the spa was delivered and positioned without any issues. By the end of the day I felt comfortable with all the requirements and handover, that evening my wife and I experienced out first hydro pool spa session – absolutely fantastic and I’m glad we decided to use the Hot Tub and Swim Spa Company.
Chris, Helen & Mike Barrow - Serenity 5
The Hot Tub and Swim Spa Company honestly deserve all of the awards that they have won to date. After visiting the showroom and meeting Theo, Christina and Gil it became clear why the company are so esteemed. The customer service and care is the best that we have ever received, the product information given is crystal clear and the end result simply perfect!
We have now been sitting in our hot tub every evening since delivery and the process was as easy as going to buy a loaf down the road. Once we had decided on the hot tub that we wanted (probably the most difficult part of the purchase as there is so much choice,) Theo then came to assess access and electrical connections and just days later the hot tub was delivered, installed and ready for use. The very next day after delivery we had received a lovely answer phone message (as you can imagine we were in the tub) making sure that everything was OK and hoping that we were enjoying ourselves!
The answer was YES - the tub is perfect and the best purchase we have ever made. It is simply the best way to have an all over body massage, a chilled out evening or an extra special party.
Couldn't have asked for more from The Hot Tub and Swim Spa Company - Thanks again.
Ralph & Ellie Smith - The Hot Tub and Swim Spa Company Antigua
I just want to let you know how pleased we were with the service we received when we visited your showroom. All the staff acknowledged us while we were browsing. We then decided to look at a hot tub and Daryl asked if we needed any help. He explained all about the hot tub and all the technical bits. He was very friendly and knowledgeable. Once we had decided to buy he went to get Christina to do the paperwork. She was very friendly and had lots of knowledge. They were both very professional and friendly. We really felt it was a very personal service. Outstanding. You then came to our house to do the survey and once again we were delighted with the advice and help you gave to us. The whole process has been one of the best shopping experiences we have had. If I had to mark out of ten it would be a ten. The team are a credit to you, even Christina's husband came for a chat with us. Would we recommend you? Most definitely.
Elaine and Richard Aldridge - Self Cleaning 670
The best thing I have ever bought! In my line of work as a catering supplier, I have enjoyed complete relief from back pain thanks to my hydrotherapy hot tub. I used to have a standing order to my osteopath, but now no longer necessary! I would recommend buying a hot tub and your company to anyone. If you require a potential customer to come and see our tub I would be more than willing. We are delighted.
Michael Spencer - Serenity 6000
The whole experience has been great fun! All of you at The Hot Tub & Swim Spa company are great and we love the our Hydropool 6000 hot tub. We would recommend your company and Hydropool hot tubs to anyone.
Denis Martin - Serenity 6000
It was great to see you both over the bank holiday weekend and I'm pleased on the deal we agreed for the Hydropool 800 self cleaning hot tub. As you know, i had been speaking to both yourselves and also to another Hydropool retailer, about showroom models and new models as well. My dad originally came in to your showroom to pick up a catalogue prior to me even being aware of Hydropool, and although it was very brief, he informed me that despite you having closed at the time, Gill was happy to unlock and bring out a catalogue for him to take away which is nice to know, as some staff would just turn people away and want to get home! From my initial contact on the telephone with Theo, and subsequent calls with Christina, i was impressed with the time taken to explain the differences between the Hydropool specs and that of other hot tubs i had been looking at.
It was clear you are both knowledgeable on your product and willing to spend the time passing that knowledge on to a pre-sales enquiry. Being a very technical person, I'm always interested to know all details of specification before a purchase like this and am glad that this was made available to me. I experienced the same level of service when first visiting the showroom when Christina was very friendly and approachable and spent a lot of time explaining all the features of the hot tub i was interested in, as well as others. Overall i was left with a great impression of your company and of course wanted to make my purchase through yourselves due to this, along with feeling confident in the after sales service i would receive as well, which is important of course.
As mentioned above, I did also have dealings with another Hydropool retailer and visited their showroom, which was much less impressive and welcoming than the set-up you have at Ruxley. I would also say that the staff were less approachable and friendly compared to what i experienced with your company, along with spending much less time showing me the features of the tubs and giving a far less detailed and less technical run through of them all, which was disappointing. Not everyone would want that, but some like myself are keen to know about everything that makes the Hydropool tubs better than other brands, which is of course your selling point to customers.
All in all you can see from the above that i am very happy with the dealings so far with The Hot Tub and Swim Spa Company and very much look forward to taking delivery of the hot tub!
Adam Rossiter - Self Cleaning 800
Had to write you this email as no one has quite made such an impact on me before as you. I promised myself that I should always go back to your Mum and give her our business should we ever purchase a hot tub. At that point I found the most professional sales person I have ever come across. Thank you for helping us with our quest to give Harry a fantastic surprise, I am sure he will enjoy every minute in the spa. Christina. Please come and work for me if you ever get feed up with selling spa's. You and your company are simply the best... We can’t wait for the spa!
Rob & Jo King - Serenity 5000
Dear Christina & Theo,
Just to say that after having the hot tub now for 4 months and testing it almost daily whilst sipping wine and listening to music we still cannot find anything wrong with it!! and would like to say a big thank you to both of you we would definitely recommend your Company to our friends.
Ian & Sue Harris - Self Cleaning 575 and Cedar Pavilion
Ali and I have been so impressed by The Hot Tub and Swim Spa team we decided to not just to buy a hot tub from them but over the course of a few years we also bought a sauna and then a wooden Gardipool with extensive decking works. We have felt almost like friends of Theo and Christina. They made us feel like no question was too insignificant or unimportant for their time. We are absolutely delighted with all three products you and would recommend you to everyone!
Mark and Ali Shinn - Pool, Sauna and Self Cleaning 5000
We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company.
In fact we are so delighted some of our family have now decided they will definitely buy from you too! Thanks again!
Barry and Tracey Eglinton - Self Cleaning 670
What we have found is the tub has created time for us as a family to talk, away from everything else. We love it and couldn't imagine being without one now!
We love our tub! Very professional team, thank you!
Thanks for all your continued help and guidance too!
Mr and Mrs Carter - Self Cleaning 575
I just wanted to say that we are delighted with our hot tub and very happy with the overall service we received from start to finish.
The delivery service was smooth and the quality of the installation exceeded our expectations.
All involved are a credit to your company and we have already recommended you to all our friends. Furthermore during our frequent visits to your Bromley Sidcup Branch when purchasing supplies we continue to receive outstanding customer service.
Thanks again for your continued assistance.
Richard and Christine Linington - Serenity 4000
Many thanks for coming in to see us today and giving some invaluable guidance for the safe use of our Spa. I mentioned that I had e-mailed Theo last week to thank him and all those involved with the installation of our Spa, but in case it did not arrive I repeat the views expressed.
We found all the people very helpful, polite and we are now making good use of the Spa as are all of our children and grandchildren. Your organisation should be proud of the way you carry out customer service and it is a delight to work with a company who actually do what they say they are going to do.
Many thanks and if you need any references or would like a potential customer to have a site visit, we will be only too pleased to arrange it.
Chris Harrison - Serenity 8000
I am writing this letter to express my gratitude for the professional way in which you dealt with the purchase and installation of my hot tub.
I was very pleased with your service, from the moment we first approached you to the after care service we have received. I found your staff to be courteous and pleasant at all times, and of assistance when I have raised any queries following the installation.
We are more than happy with the tub and are so pleased that we decided to purchase it. I would recommend your company to anyone who was considering a similar purchase! Thanks again!
Paul and Olive Henning - Self Cleaning 395
Dear Hot Tub and Swim Spa Company Team,
Thanks for your advice during our purchase of our hot tub. We found this really useful and the service you provided from purchase to installation was first class.
Thank you for your quick, very focused, tidy and professional installation from your team. I would recommend your services to anyone wishing to purchase a hot tub as you made this experience really easy for us.
Jamie Hales – Serenity 4000
Hot Tub and Swim Spa the BEST by far. Their service is first class
Forget the rest, there's no contest, To them we raise a glass.
From a very satisfied retired head teacher who owns both pool and spa, supplied and maintained by them. 'I wish I had had them when I was working - so relaxing'
Vivienne Seddon – Serenity 5000