Financial Ombudsman

The Hot Tub & Swim Spa Company is a trading style of London Hot Tubs & Wellness Limited which is authorised and regulated by the Financial Conduct Authority, FRN 735673

We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please get in touch with us straight away in any of the following ways:

  • By Post: FAO Christina Clarke, The Hot Tub & Swim Spa Company Limited, Ruxley Manor Garden Centre, Maidstone Road, Sidcup, DA14 5BG
  • By Phone: 0208 300 4003
  • By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will acknowledge receipt of the complaint with 3 working days and we hope to provide a final response with 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after 8 weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567
Website: www.financial-ombudsman.org.uk