We are with you from the moment of purchase. Our goal is for you to have total enjoyment from your new swim spa every day for your whole life. We handle the full installation of your swim spa including assistance with any decking or any other patio finishes you have.

The Hot Tub and Swim Spa Company offers routine servicing and maintenance with the option of an Annual Service Contract.

We can work with your diary and lifestyle to determine the best maintenance schedule for your swimming needs (weekly, fortnightly, monthly, quarterly, or bi- annually).

We can complete repairs when and if needed including replacement parts, leak analysis and repair as well as correction of any issues stemming with heaters, packs, indoor dehumidifcation and drainage sumps.

Water care is paramount; we use (and stock if you prefer to handle maintenance) only approved chemicals to maintain the proper chemical balance in your swim environment. If you have been considering installing an effective ozone disinfection system to deactivate waterborne pathogens we are more than happy to walk you through what is involved and install the system for you.

Because all our swim spas can be sunk in-ground, half in-ground or fully above ground, having a spa cover not only keeps debris out of your pool, it helps maintain optimal efficiency of the various parts. This is why we stock a full complement of replacement lines, safety covers and solar blankets for your swim spa and custom pool covers.

Download Chemical Care Guides!

Tri Annually (Every 4 months)

  • Test water quality - add scale treatment and high dosage antibacterial product
  • Power-Drain and empty water below the skimmer
  • Clean shell using dedicated surface cleaner and scale treatment
  • Check and adjust operation of heating systems and filtration systems
  • Clean swim spa filter and filter cartridge
  • General clean and thorough polish of spa
  • Refill swim spa and rebalance the water using water treatment products
  • Purge system
  • MOT health check of pumps, filtration system, lighting systems and jet function
  • Wipe pillows, filter lids and strainer baskets
  • Wipe underside and top of swim spa cover
  • Put Vinyl Protector and Restorer on neck cushions restore shine
  • Leave copy of engineer’s maintenance sheet with timings of visit & specifications with customer

Annually (once a year)

  • Test water quality - add scale treatment and high dosage antibacterial product
  • Drain and vacuum water including water in plumbing / pipes
  • Totally flush through with specialist high dosage sanitiser & descaler
  • Clean shell using dedicated surface cleaner or scale treatment
  • Clean existing swim spa filter cartridge
  • Add one brand new filter to filtration system of the valve up to £70 retail (may incur a small surcharge, depending on tub’s brand)
  • Remove and clean removable hydrotherapy jets (if the spa is old or/ and the jets are heavily scaled up, this may not be possible)
  • Clean and de-scale jet housings
  • Refill swim spa and rebalance the water using water treatment products
  • Purge system
  • Pressure test for leaks
  • MOT health check of pumps, filtration system, lighting system and jet function
  • General clean and thorough polish of spa
  • Clean top of hot tub cover using specialist cleaner
  • Use Vinyl Restorer and Protector on swim spa rigid safety cover (if applicable) to extend life and reduce chemical damage
  • Use Vinyl Restorer and Protector on swim spa pillows to restore condition and to extend life and reduce chemical damage
  • Clean and polish Everlast cabinet (if applicable)
  • Wood cabinet treatment is available (at a surcharge)
    (This will include a light rub down of cabinet and 1 coat of stain. If the engineer thinks more intensive treatment is required, then a quote for this can be given)

We also offer an Annual Service Contract, at a special package price, which comprises of:

  • X2 Tri Annual Services
  • X1 Annual Service

If you would like to book in for one of our maintenance or servicing options, please call 0208 300 4003 and we would be more than happy to help!

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Covers available for the Swim Spa:

  • Sectioned hard cover
  • Floating solar cover
  • Floating thick padded thermal cover

Please contact us for pricing

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