As a family operated business encompassing two generations, we have over 50 years combined experience selling and servicing hot tubs, swim spas, pools, saunas and gazebos. We love what we do because we love the lifestyle that comes with owning a pool and spa. Each of us has benefited from the physical, mental and emotional well-being that comes with taking time to relax on a regular basis. This is why our commitment to outstanding customer service goes far beyond the norm. Our sincere hope is to help every hot tub and swim spa owner improve their quality of life on a sustained basis.
Our outstanding customer service starts the moment you visit our 2015 UK Award Winning Showroom. Our philosophy is simple – if we sell it we install, maintain and service it as if it were our own. That’s how we earned and continue to maintain a 92% customer referral rate.
The Hot Tub and Swim Spa’s sales team is highly knowledgeable with at least two people per type of product having received manufacturer on-site training. Our full-time Service Engineers and Installation staff are experienced and qualified by the various product manufacturers we represent. Our long standing senior hot tub and swim spa engineer, Tompall Gibbs, won UK Engineer of the Year 2015 at the NEC Birmingham Industry Awards.
At Hot Tub and Swim Spa we combine genuine creativity, planning rigour and excellence in execution. Our can-do pragmatic approach means we take all the stress out of your project. This is as true for a full spa design and build as it is for an accessory recommendation.
We welcome visitors at our United Kingdom Showroom of The Year (for Wellness, Spa, Hot Tubs and Swimming Pools 2013 and 2015) and invite you to enjoy our quarter-acre indoor and outdoor haven of peace and tranquillity. 70% of our showroom is under-cover so here you can envision your new hot tub, swim spa, gazebo or sauna as it would look at your home. We know you might want to experience an item prior to purchase, so we have private hot tub and swim spa wet tests and sauna sessions – all you need to do is request a private changing area.
If you live too far away to visit us or prefer to chat on the phone our staff can assist with any questions you might have, 7 days a week. You don’t need to visit us to buy something from us, we can do all the paperwork over the phone or online with you. If you do decide to travel a distance to come and see us, we will even contribute towards your petrol and have your car cleaned while you are here, just to say thank you for coming.