Servicing, Parts, Maintenance & Chemicals

Our dedicated Servicing, Parts and Maintenance Team is at the heart of what we do, ensuring your hot tub or swim spa continues to perform at its best, year after year. With six full-time Hydropool factory-trained engineers covering London and the South East, you can trust that help is always close by. Our team combines deep technical expertise with a personal touch—one of our engineers even earned the title of UK Engineer of the Year. With 90% of spare parts held in stock, we’re proud to offer fast, reliable service that keeps downtime to a minimum and your relaxation uninterrupted.

Book A Call Out – Speak to our Service Department Today

Buy Chemicals & Chlorine for Your Hot Tub, Swimspa or Pool

Spare Parts

Even the best equipment needs occasional maintenance, and our range of spare parts ensures you can keep your hot tub, swim spa, or sauna running smoothly. We stock genuine replacement parts for all the leading brands, allowing for a quick fix that restores your equipment to peak performance. From pumps and jets to control panels, we make finding the right part easy, so you can enjoy uninterrupted relaxation.

In-house construction

Why not let us take care of the whole project? Our in-house Building and Construction Team brings your dream spa space to life with precision, care and craftsmanship. From foundations and decking to full spa enclosures and landscaping, every project is handled by our own trusted specialists—no third-party contractors, no compromises. With years of hands-on experience and a meticulous eye for detail, the team works seamlessly to ensure every element is perfectly prepared for your hot tub, swim spa, sauna or pool installation. It’s all part of our commitment to delivering a complete, stress-free experience from concept to completion.

Award-Winning Servicing Team

Taking good care of your hot tub or swim spa is essential for preserving its performance, protecting the components, and ensuring it continues to deliver years of enjoyment. Regular professional cleaning not only keeps your water crystal clear and hygienic, but also helps to prevent build-up that can strain pumps, heaters and jets over time. Our factory-trained engineers are experts in every detail of hot tub and swim spa maintenance—from deep cleans and water balancing to filter changes and system flushes. With specialist tools and industry-approved products, we’ll ensure every part of your spa is operating efficiently, giving you complete peace of mind and helping to extend the life of your investment.

Our engineers are the backbone of our service—highly skilled, factory-trained professionals who bring a wealth of technical knowledge and a friendly, down-to-earth approach to every visit. Each member of the team is certified by Hydropool and undergoes continuous training to stay up to date with the latest models, technology and best practices. Whether it’s a routine service, a complex repair or a full system installation, our engineers deliver exceptional workmanship with minimal disruption to your day. With a passion for what they do and a commitment to excellence, they consistently go above and beyond to ensure your hot tub or swim spa is in perfect working order.

When it comes to replacement covers and parts, we offer a wide range of high-quality options designed to protect your investment and make everyday use easier. From sleek, energy-efficient roller covers to robust safety covers that offer added peace of mind, we’ve got something to suit every spa setup. We also stock a selection of cover lifters and hydraulic lifting systems, making it effortless to remove and replace your cover with minimal strain. All parts and accessories are carefully selected for compatibility and durability, and our team is always on hand to help you choose the right solution for your hot tub or swim spa.

Help & Advice

Hot tub installation guide: What to expect from planning to first soak

27 August 2025

Hot tub installation guide: What to expect from planning to first soak

Author: stephen

Hot tub installation guide: What to expect from planning to first soak A hot tub installation can seem like a big job, b...

How to choose the best home hot tub for wellness, fun, and relaxation

20 August 2025

How to choose the best home hot tub for wellness, fun, and relaxation

Author: Christina Mantoura-Gough

When people start thinking about adding a home hot tub, they often picture the result of a peaceful soak, steam rising i...

Home Swimming Pool or Swim Spa: Which suits your space and budget?

13 August 2025

Home Swimming Pool or Swim Spa: Which suits your space and budget?

Author: Christina Mantoura-Gough

Many of our clients dream of adding a swim space at home but it’s a more complex decision than it first appears. As so...

Over 90% of spares in stock

UK Hot Tub + Swim Spa Engineer of the Year

Factory Trained team of Engineers