Servicing, Parts, Maintenance & Chemicals
Our dedicated Servicing, Parts and Maintenance Team is at the heart of what we do, ensuring your hot tub or swim spa continues to perform at its best, year after year.
✅ with six full-time Hydropool factory-trained engineers covering London and the South East, you can trust that help is always close by.
✅ Our team combines deep technical expertise with a personal touch – our engineers earned the title of UK Engineer of the Year 3 years running.
✅With 90% of spare parts held in stock, we’re proud to offer fast, reliable service that keeps downtime to a minimum and your relaxation uninterrupted.
The advantages of an annual service contract
Our annual service contracts are designed for owners who value reliability, priority support and a seamless ownership experience.
In addition to scheduled professional servicing and proactive system care, annual service clients benefit from:
✅ 10% preferential pricing on spare parts
✅ 10% preferential pricing on chemicals and consumables
✅ 10% reduced rates on emergency call-outs
✅ Priority call-out status for faster engineer response
✅ A complimentary bottle of spa fragrance included as part of your annual service
These benefits are part of our commitment to long-term care, ensuring your product continues to perform at its best with minimal disruption and maximum peace of mind.
Buy Chemicals & Chlorine for Your Hot Tub, Swim Spa or Pool
Acti Chlorine 200g Tabs 2kg
Hot Tub
These tablets provide an easy way to maintain chlorine levels in your
Total Price: £24.99 inc VAT
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Acti MiniBuoy 720g
Hot Tub
Its the best way to avoid skin discomfort which can be caused by high
Total Price: £24.99 inc VAT
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Ez-Clear (Clarifier) - 1Ltr
Hot Tub
Used to combat cloudy water which is caused particles and debris that
Total Price: £14.99 inc VAT
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Ez-Brom Bromine Granules - 1kg
Hot Tub
Slow dissolving, low dusting tablet compound for the bromination and d
Total Price: £18.99 inc VAT
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Ez-Brom Tabs - 1kg
Hot Tub
EzBrom Spa Bromine Tablets are a broad based biocide specifically form
Total Price: £26.50 inc VAT
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HTH Chlorine Shock - 1.6kg
Hot Tub
hth® SHOCK powder is the most powerful shock chlorine treatment on
Total Price: £42.99 inc VAT
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HTH Chlorine Shock - 4kg
Hot Tub
hth® SHOCK powder is the most powerful shock chlorine treatment on
Total Price: £69.99 inc VAT
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Ez-Plus (pH Increaser) - 1kg
Hot Tub
Use EzPlus pH Increaser to increase the pH balance of the spa or hot t
Total Price: £15.99 inc VAT
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Acti 5-Buoy 1.5kg
Hot Tub
Its the best way to avoid skin discomfort which can be caused by high
Total Price: £34.99 inc VAT
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ACTI pH Plus - 5Kg
Hot Tub
Used to increase the pH balance of the spa or hot tub water. Balancing
Total Price: £32.49 inc VAT
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Ez-Buffer (TA Increaser) - 1kg
Hot Tub
A low alkalinity level drives pH levels in the water down and can resu
Total Price: £14.49 inc VAT
Buy NowSpare Parts
Even the best equipment needs occasional maintenance, and our range of spare parts ensures you can keep your hot tub, swim spa, or sauna running smoothly. We stock genuine replacement parts for all the leading brands, allowing for a quick fix that restores your equipment to peak performance. From pumps and jets to control panels, we make finding the right part easy, so you can enjoy uninterrupted relaxation.
In-house construction
Why not let us take care of the whole project? Our in-house Building and Construction Team brings your dream spa space to life with precision, care and craftsmanship. From foundations and decking to full spa enclosures and landscaping, every project is handled by our own trusted specialists—no third-party contractors, no compromises. With years of hands-on experience and a meticulous eye for detail, the team works seamlessly to ensure every element is perfectly prepared for your hot tub, swim spa, sauna or pool installation. It’s all part of our commitment to delivering a complete, stress-free experience from concept to completion.
Award-Winning Servicing Team
Taking good care of your hot tub or swim spa is essential for preserving its performance, protecting the components, and ensuring it continues to deliver years of enjoyment. Regular professional cleaning not only keeps your water crystal clear and hygienic, but also helps to prevent build-up that can strain pumps, heaters and jets over time. Our factory-trained engineers are experts in every detail of hot tub and swim spa maintenance—from deep cleans and water balancing to filter changes and system flushes. With specialist tools and industry-approved products, we’ll ensure every part of your spa is operating efficiently, giving you complete peace of mind and helping to extend the life of your investment.
Our engineers are the backbone of our service—highly skilled, factory-trained professionals who bring a wealth of technical knowledge and a friendly, down-to-earth approach to every visit. Each member of the team is certified by Hydropool and undergoes continuous training to stay up to date with the latest models, technology and best practices. Whether it’s a routine service, a complex repair or a full system installation, our engineers deliver exceptional workmanship with minimal disruption to your day. With a passion for what they do and a commitment to excellence, they consistently go above and beyond to ensure your hot tub or swim spa is in perfect working order.
When it comes to replacement covers and parts, we offer a wide range of high-quality options designed to protect your investment and make everyday use easier. From sleek, energy-efficient roller covers to robust safety covers that offer added peace of mind, we’ve got something to suit every spa setup. We also stock a selection of cover lifters and hydraulic lifting systems, making it effortless to remove and replace your cover with minimal strain. All parts and accessories are carefully selected for compatibility and durability, and our team is always on hand to help you choose the right solution for your hot tub or swim spa.
Help & Advice
24 December 2025
Indoor vs Outdoor Hot Tub: How to Choose for Daily Use and Year Round Enjoyment
Author: Christina Mantoura-Gough
Thinking about a hot tub and unsure where it should live? The right location shapes how often you use it, how it feels a...
17 December 2025
Benefits and Maintenance of an Electric Sauna at Home
Author: Christina Mantoura-Gough
An electric sauna makes regular heat therapy simple at home. You set a temperature, let the room settle, and enjoy a ste...
10 December 2025
Are wood fired saunas a healthier option than electric versions?
Author: Christina Mantoura-Gough
When people ask if wood fired saunas are “healthier” than electric, they usually mean two things: the health outcome...
Over 90% of spares in stock
UK Hot Tub + Swim Spa Engineer of the Year
Factory Trained team of Engineers